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Full-Stack Dev

Ad Lightning is hiring an entry level full stack developer to join one of the first startups out of Pioneer Square Labs. We’re on a mission to improve ad quality across the digital advertising ecosystem. Our tools give publishers and exchanges the insight and control they need to manage programmatic creative, eliminate bad ads, and maximize ROI.  This is an opportunity to get in at the ground floor of a rapidly growing business, utilize leading edge technology, and make meaningful contributions to the product lifecycle.

What you’ll be doing:

As a full-stack developer, you will be part of a small team that designs and develops the product API and UI. You’ll work closely with the team to design, review, and implement product features as well as manage code and configuration deployment in the public cloud. You’ll also closely interface with the client teams to help solve day-to-day issues impacting the business (30-50% of the workload).

The following skills are required:

  • Diagnose and fix customer facing issues
  • Understand and automate the inspection of malicious ads.
  • HTTP-based APIs and experience with server-side languages, such as Python.
  • JS-based web apps, including experience with promises and prototypes.
  • HTML, CSS, and front-end build toolchains such as grunt or gulp.
  • Writing SQL queries.
  • Source code management (Git, SVN, etc.)
  • Experience with digital advertising, including programmatic ads a big PLUS
  • HTML
  • Support sales

How you’ll succeed:

We are looking for high performers who can get things done in a fast moving, high-intensity environment.

  • Must be able to write correct, stylistically conventional code in at least one major language, experience with Python is a plus.
  • Must demonstrate a deep understanding of data structures and algorithms.
  • Experience designing, building and deploying exceptional software.
  • 2-5 years of development experience with enterprise software and SaaS products ideally in the digital advertising space. Experience with programmatic, SSP, DSP, ad server, or audience data products is a BIG plus.
  • Start-up experience also a plus.





Customer Success Manager

Ad Lightning is hiring a lead Customer Success Manager to join one of the first startups out of Pioneer Square Labs. We’re on a mission to improve ad quality across the digital advertising ecosystem. Our tools give publishers and exchanges the insight and control they need to manage programmatic creative, eliminate bad ads, and maximize ROI.  This is an opportunity to get in at the ground floor of a rapidly growing business, utilize leading edge technology, and make meaningful contributions to the customer lifecycle.

What you'll be doing:

As our lead Customer Success Manager, you will be the key owner of the customer journey.  You will partner with Sales to seamlessly onboard new accounts and deliver best-in-class service. Day-to-day you will work directly with partners to make sure they are trained on the platform, understand best practices and are up-and-running quickly.  Strategically, you will be responsible for client retention, up selling & quarterly business reviews.

  • Gain a deep understanding of customer needs. Identify and fill process & materials gaps to ensure clients have a smooth onboarding process.
  • Determine long term account growth strategies, feature needs and communication plans.
  • Partner with technical account management (TAM) to troubleshoot and solve day-to-day issues.
  • Partner with sales during the sales process to answer technical questions and manage follow-up.
  • Handle demos, build collateral & conduct training calls as needed.

What you'll need to succeed:

We are looking for high performers who can get things done in a fast moving, high-intensity environment. The Customer Success Manager should have created significant impact and grown rapidly in previous roles, whether in a CS or AM role.

  • 3-5+ years of client management experience with enterprise software and SaaS products, ideally in the digital advertising space. Experience with programmatic, SSP, DSP, ad server or audience data products is a BIG plus. Start-up experience also a plus.
  • Must possess a solid business acumen, as well as the client chops to strategize, drive, and delight customers on a daily basis.
  • Solid understanding of customer needs, business goals, and competitive pressures, and the ability to convert those into product requirements and priorities.
  • Excellent written and verbal communication skills, including the ability to interact with both sales and technical types. Must have crafted collateral & business presentations. Must also have delivered sales enablement sessions.
  • Experience with CRM tools (Salesforce, Zendesk etc)


Thanks for your interest. We'll be in touch soon!
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